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Re: High Anxiety » tabitha

Posted by Dinah on March 15, 2004, at 23:10:40

In reply to High Anxiety, posted by tabitha on March 15, 2004, at 21:36:07

Don't feel bad about it. When we got our gutters (the first time) I went with a company that had been in business nearly fifty years and had a stellar reputation with the BBB. Moreover, the salesman impressed me with his knowledge and the lovely certificate of guarantee by the manufacturer he showed me. I should have been a bit concerned that he told me how the gutters could be fixed by anyone who carried that manufacturer. I interviewed three companies and chose this one. They did the job right away, but requested that the check be made out to the owner personally rather than the company because they were in the process of "reorganizing" the company. I didn't like it, but the job was finished, and I called the office and got the same answer, so I wrote the check.

A week later the phone was disconnected. In business for fifty years and they shut down a week after putting in my gutters.

The gutters started leaking in a few years. Three new people out to give estimates. All three said that the gutters were substandard. I don't know what happened, but I suspect there was something going on.

So all the checking in the world doesn't guarantee success, unfortunately.

And don't get me started about the tree company who gave us an insurance certificate, but not in our name. Over my objections, they just started working. I called the insurance company and it turns out their insurance had been cancelled for nonpayment a month earlier. So *always* get the insurance certificate in your name sent directly from the insurance company. Don't trust one that was issued to someone else. :( Another reputable company.

Oh, and the landscape company! *&^%$!!!!!

The second gutter company was great. We were lucky. And we now have a tree company that is so terrific, we're always sorry not to have trees that need serious pruning or cutting down. Oh, and the contractor who swept up every bit of dirt from our sidewalks and street so that it was cleaner than when we started. I almost cry thinking of that one. Sniff. Sniff.

It's a lottery when it comes to dealing with contractors. Don't let it get to you.

(How is work going?)

 

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