Posted by Deneb on July 12, 2005, at 23:50:51
In reply to Re: Just things I want to share » Deneb, posted by Jen Star on July 12, 2005, at 23:22:08
> hi Deneb,
> I'm sorry about the mean customer! Welcome to the dark side of service...the rude customers. Wouldn't it be cool if you could give him a PBC or a block?Yep. :-) I wouldn't want to block him or anything though...maybe a fine. ;-)
...then again, what would that world be like?...utopia, or something else?
>...I hate it that some people think they can be a******s (you know what word I mean, right?)
Hmmm...I actually really don't! Maybe I'm too naive and innocent. O:-)
> Do your Uncle or the other workers have advice on how to handle jerky customers? I'm sure they've encountered people like that before.
My uncle's way of dealing with troublesome/rude customers is to assume that they are "crazy," or "not normal." I'm actually a little offended by this.
> When he said "you people" did he mean restaurant workers, or do you think it was a racial slur about Chinese people?
It did cross my mind that it might have been a racial slur, but I choose to think that in this day and age people are not like that anymore. I assume he meant restaurant workers, but to me that is just as terrible.
>Could you have refused to serve him, or would that have meant bigger trouble? I hate him for you!
Being me, I just apologized for "not listening". I don't want to fight rudeness with more rudeness. I wouldn't want to reinforce his view of "our people." Perhaps too many people have taken advantage of him and treated him unkindly in the past to cause him to be so offensive.
I stick to my motto..."Empathy for *all* people."
> On other news, my dog lies around like Hammy does, exposing his, er, privates. He just lies there all blissfully and naps, completely carefree. What a life, right?
Ah...yep. :-)
To have such a sweet, caring and wonderful master.thanks JenStar
Deneb
poster:Deneb
thread:526903
URL: http://www.dr-bob.org/babble/social/20050708/msgs/526986.html