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Re: customer service

Posted by alexandra_k on November 26, 2018, at 22:17:04

In reply to Re: customer service, posted by sigismund on November 26, 2018, at 18:35:53

I've been meaning to change banks for a while. Mine is awful to me, honestly. I don't see why. I have a steady stream of money going in... And out... Whatever... It's no skin off their nose...

There was a time when I was upset about how Work and Income treats people, here, because banks have security but (I said) my bank didn't treat me half as bad as Work and Income did. Just talking to you like you are garbage. Trying to bar you at the door. Bully you about. Only... Now it is like they have decided to prove me wrong in that and the standard of my banks service has dropped immensely.

You enter in and... Once they have assertained you are a student they proceed to treat you as thought you are absolute garbage.

Privacy is one aspect. That is THE aspect when it comes to here, I think. Whether you are offered a (at least partial illusion of) privacy in a consulation with a person who works in the bank... Or whether you are asked personal information out there on the floor with however many random strangers wofting about within earshot (probably mostly employees).

If I say anything about this... About the unprofessionalism... About... Would they speak to me like that or expect me to be forthcoming about that information in a public space... If I was applying for a mortgage? Or if I was wanting to speak with someone about longer term investment options...

The standard sort of response is 'we think you are being confrontational and we are thinking of calling security to have you removed'.

Just... Wow.

Yeah.

Things really are that bad, here.

I got through part of an interview (to borrow a small sum of money because a reimbursement that was meant to come back to me took longer to process than expected and short notice flights were considerably more expensive...)

And realised...

They are modifying standard personal loan contracts / overdraft facilities for students. They are loaning up to $2,000 to 18 year olds fresh out of High School when they aren't receiving enough of a government benefit (or enough of a government loan) to be able to afford their power bill or eat properly...

They are allowing them to borrow for their personal living expenses because they are students and 'it's only temporary' -- right? Then, when they aren't students anymore the standard overdraft / loan interest rates kick in...

They are setting people up to be forever slaves to the bank.

When they come out with massive student loans to the government also.

When they come out with degrees that won't get them employment, most likely. At least one year of frictional unemployment (I bet the way that works is enough frictional unemployment until you are desperate at which point they offer you... Whatever it is you are 'forced' to end up taking)

And this is a supposedly reputable lending agency.

Why would I want to leave my money in that bank when that's what they choose to do with their money?

It's just...

Awful.

You just gotta get away from the nasty, here.

Back to the whole... Criminalisation thing. Just mentioning that I want to be treated as a person and not garbage is grounds for people to threaten to call security.

How much longer will it take before people are imprisoned for the suggestion?

Things really are getting that bad, here.

Westpac New Zealand.

Australians teaching Kiwis to be second class citizens, again...

I was thinking...

When I was in the US I was there on an 'exchange' visa. But what did the US get out of Australia in exchange for taking me for a year and giving me teaching work (and pay) for a year? There were at least 2 students before me who also went from Australia... And what did the US get back from Australia in return?

The year I went was a year when the US economy really took a hit. I remember that they were talking about needing to lay off support staff... Permenent staff on the highest pay bands collectively agreed to take a pay cut so that support staff would not be required to be laid off.

That year... Was the last year they took a student from Australia. THe Department Chair said 'we are having trouble getting our students jobs in the job market after they finish up their PhD's. The US economy has taken a down-turn and the first to get hit is the Arts... US departments aren't hiring so much'.

This was a time when the Australian dollar overtook the Canadian. This was a time when Australia had a lot of post-doctoral fellowships (1 or 2 or 3 year post-PhD research positions).

This was a time when the US University sent a couple of their promising students out to Australia... And I remember specifically that the department was actually sociall pretty f*ck*ng mean to one of them (getting her really drunk and later on laughing at her for stupid sh*t she did -- when they could have made equal mockery of their own but chose not to). Just really f*ck*ng mean.

I see that now... They aren't taking students from Australia for a year anymore. But I see that they are offering a New Zealand undergraduate an entire funded scholarship to do a degree in anything they like. Just... Wow. That was my whole thing when I was there... I wanted to be doing cognitive neuroscience (well, the neuroanatomy that the med students do, really) and I wanted to be doing science (they wouldn't let me audit graduate science classes only arts classes)...

Maybe it's Australia that hasn't been doing so well with the fair trade thing...

Things are particularly oppressive, here.

 

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