Posted by Miller on November 10, 2002, at 16:06:07
In reply to Insurance Company Purgatory, posted by mair on November 8, 2002, at 16:56:08
I just needed to put my two cents worth in here. I used to work for a collection company that delt with insurance all the time. There are two very important things to remember when dealing with your insurance company. The first is that you are able to dispute any decision of their's that you feel is unfair. It would take writing a letter to the insurance company directly requesting a formal review of the decision. (Always keep a copy of all correspondance.) Second, if you have strong complaints that you feel need to be addressed, the insurance companies are regulated by The Office of the Insurance Commisioner in each state. You always have the right to register a complaint through them as well.
In my own experience I have learned that speaking with supervisors and department heads will get results more quickly than trying to deal with the average customer service rep. that answers the phones.
I hope this helps.
-Miller
poster:Miller
thread:32049
URL: http://www.dr-bob.org/babble/social/20021106/msgs/32090.html